Before we get started, I will send you my Policies and Procedures contract if you have purchased tutoring services. This must be read and signed prior to our first session.

Contract Highlights:

• Client agrees to pay the hourly rate

• Totally Pawsible can cancel the contract in the case of non-payment.

• No refunds will be provided under any circumstances, but you may receive the opportunity to reschedule services.

• If rescheduling is needed, then it must be more than 24 hours prior to the session.

• If there are more than two missed appointments without proper notice, Totally Pawsible can withdraw their services or terminate the contract.

• If the client has an in-person session, Client needs to notify the provider of any illness beyond the common cold.

• If there is a circumstance outside of the Client or Provider’s control (power outage, natural disaster, Nor Easter, etc), the existing appointment will be rescheduled and no discount and or fees should apply.

• Client understands that it is necessary of the minor child(ren) to participate and cooperate with and in the activities and services provided to said minor child(ren) and it is necessary for the minor child(ren) to be respectful to the provider and behave in a respectful manner at all times.

• If Client is disrespectful, uncooperative, or fails to participate, the Provider will try to re-engage, re-direct or discipline the child in a safe manner to attempt to correct the behaviors. If there are 3 instances of such disrespectful or disruptive behavior, the provider will schedule a meeting with the Client to discuss this particular plan of education and if it is appropriate for the child. If the Provider in their sole discretion decides that the non-compliance, disruptions and or behavioral issues of the client and or minor child(ren) are a hindrance to their ability to perform their obligations under this contract, the Provider may withdraw their services at any time.

• Provider will provide educational services to the Client or the minor child(ren) including but not limited to providing tutoring, teaching and other items related to the education of the Client or minor child(ren)

• Provider will provide care and a safe environment for the promotion and furtherance of educational goals while the terms of this contract are being carried out.

• Sessions will be recorded using both video and audio. The footage is only used for professional documentation and will be kept strictly confidential. The recordings are put into place to protect the integrity of the tutor/client or child relationship and to keep both parties safe.